Shipping Policy
How your order reaches you — speeds and cut-off times, what shipping costs, which carriers we use, and how international orders clear customs.
This Shipping Policy applies to all products purchased on Bonpek Baby (www.bonpek.com). We strive to provide efficient, reliable shipping so your baby's formula and essentials arrive exactly when you need them. To help delivery go smoothly, please provide an address where your order can be received during normal business hours — for security reasons, we're unable to send orders to unidentifiable or undeliverable addresses, or accept orders where the recipient can't be verified.
Two things worth reading first
When an item is purchased as a Pre-Order (the Add to Cart button changes to “Pre-Order” with an estimated fulfillment time shown above it), your chosen shipping speed applies once the item is ready to ship — it does not shorten the pre-order fulfillment window itself. In other words: the pre-order timeline stays the same, and expedited shipping simply speeds up delivery once the product actually ships.
All expedited shipping (Next-Day, Overnight, 2-Day and 3-Day) counts business days and business hours only. Orders placed before 12:00 PM Pacific Time on a business day count as the first processing day. Orders placed after 12:00 PM PT, on weekends, or on holidays begin processing the next business day. Your selected shipping speed applies once your order has shipped — not at the moment it's placed.
Shipping speeds and cut-off times
Place your order before the cut-off time to lock in the fastest available delivery. All times are Pacific Time.
| Shipping speed | Order cut-off | Estimated delivery |
|---|---|---|
| Standard | — | 1–5 business days |
| 1-Day / Next-Day | 11:30 AM PT | Next business day |
| 2-Day | 12:00 PM PT | Within 2 business days |
| 3-Day | 12:00 PM PT | Within 3 business days |
Standard delivery is 1–5 business days unless a different window is shown at checkout for your address. Expedited delivery windows exclude weekends and holidays and are subject to availability based on your location. We ship Monday to Friday, with Saturday shipping frequently available too.
Shipping costs and carriers
Orders totaling $199 and above qualify for free standard shipping within the continental United States. A small service charge may apply for select locations — this will always be shown at checkout before you pay. We calculate rates automatically based on package weight and size, so please confirm the shipping cost at checkout before placing your order. We reserve the right to upgrade your shipping method to get your order to you sooner, at no extra charge.
Because these destinations cost considerably more to reach, free standard shipping there begins at $350 rather than $199. This applies to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, American Samoa, the Northern Mariana Islands, Palau, Micronesia, the Marshall Islands and APO/FPO/DPO military addresses. Orders below $350 to these destinations ship at the rate shown at checkout. Transit times are also longer than the continental US standard.
- UPS Ground
- UPS 2nd Day Air
- UPS 3 Day Select
- UPS Next Day Air Saver
- USPS Standard
- USPS Priority
- USPS Express
Good to know
You'll get an email with your tracking number as soon as your order ships, so you can follow it right to your door.
We're not responsible for delays from natural events or courier operations beyond our control. Transit times typically exclude weekends and holidays.
If delivery isn't possible at the time of attempt, the package is returned to the local post office for pickup.
Please double-check your shipping address at checkout — we can't take responsibility for packages lost due to an incorrect address.
We recommend using a secure address, like your home or workplace, to help protect against lost or stolen packages.
Delivery is considered fulfilled once the courier's tracking system confirms the product has reached the buyer.
International shipping and customs
Bonpek Baby proudly ships to customers in over 40 countries worldwide. If we ship to your country, available international methods and rates appear automatically at checkout once you enter your address. If no shipping options appear, we likely don't yet offer direct service there through standard checkout — contact us to ask about a custom arrangement.
International orders are subject to the destination country's import laws and customs requirements. By placing an international order, you agree to review and comply with all applicable local regulations.
You're responsible for
- Confirming products are permitted for import into your country
- Any customs duties, taxes, VAT, brokerage or import fees
- Providing documentation or ID requested by customs or carriers
- Responding promptly to customs or carrier communications (DHL, UPS, USPS, FedEx and others)
We're not liable for
- Packages refused, held, delayed or confiscated by customs
- Import restrictions or regulatory actions abroad
- Additional customs-related fees or expenses
- Non-delivery due to customs clearance issues
- Delays from customs processing or carrier requirements
International shipments may be delayed, inspected, held or returned by customs, and we have no control over that process once a shipment leaves our facility. No refunds, replacements or chargebacks are issued for international shipments that fail to clear customs or aren't delivered due to import restrictions, unpaid customs fees, or lack of customer response. If a shipment is returned to us successfully, a partial refund may be issued once it's received back in original, unopened, resalable condition — minus all shipping, return, customs and handling costs incurred. For larger international orders, we may split shipments into multiple parcels, or delay later parcels until an earlier one clears customs, to improve the odds of smooth delivery — this is done in good faith and isn't grounds for a delay dispute, refund claim or chargeback. Placing an international order means you agree to all terms in this section.
Thank you for choosing Bonpek Baby. We appreciate your business and are committed to delivering your orders promptly and efficiently.
Text us on (747) 231-0238, email support@bonpek.com, or send a message and a person will answer it.