Local Pickup Instructions for Bonpek Baby:

At Bonpek Baby, we offer the convenient option of local pickup for customers who prefer to collect their orders in person during business days and hours. To schedule a local pickup for your order, please follow these steps:

 

For orders placed on our website:

  1. During the checkout process, opt for the "Local Pickup" method instead of shipping.
  2. Complete the checkout process by providing your contact information and confirming your order.
  3. Upon order confirmation, you'll receive an email detailing your purchase.
  4. Once your order is prepared, you'll receive an email or text message indicating that it's ready for pickup, typically within 2 hours during business hours or about 3 hours before the end of the business hours of the day.
  5. Following the instructions in the pickup notification, send an SMS to 747-231-0238 with your order number starting with BPB to schedule your pickup. You'll promptly receive available pickup windows for the day, allowing you to choose a convenient time.

We offer flexible pickup windows Monday to Friday from 10 am to 7 pm Pacific Time. To accommodate our customers, we strive to offer Saturday pickup hours and, when possible, Sunday pickup windows for urgent pickups.

  1. On the scheduled time, drive to our Glendale pickup location at 315 Chester St, Glendale, CA 91203, and text us upon your arrival.
  2. We will bring your order to your car upon receiving your arrival text.
  3. Verify the contents of your order to ensure accuracy and good condition.
  4. Once confirmed, take your order with you and enjoy your purchase!

For orders placed via text message or phone call:

  1. Upon order confirmation, please Zelle the total amount to 818-433-9509. Alternatively, you can pay cash upon pickup, but ensure to Zelle the total before arriving.
  2. When your order is ready, we will text you and provide available pickup windows for the day.
  3. On the scheduled time, drive to our Glendale pickup location at 315 Chester St, Glendale, CA 91203, and text us upon your arrival.
  4. We will bring your order to your car upon receiving your arrival text.
  5. Verify the contents of your order to ensure accuracy and good condition.
  6. Once confirmed, take your order with you and enjoy your purchase!

 

For any questions or to reschedule your pickup, contact our customer support team at support@bonpek.com or text us at +1 747-231-0238. We are here to assist you and ensure a seamless local pickup experience.

Thank you for choosing Bonpek Baby. We appreciate your business and look forward to serving you!